FAQ
Where is GG Nexus based?
We operate from Chennai and deliver products within Tamil Nadu, Kerala, Andhra Pradesh and Karnataka.
Will I receive an order confirmation?
Yes, once your payment is successful, you’ll receive an email confirmation (if opted in).
Do you deliver all over India?
No, we deliver within Tamil Nadu, Kerala, Andhra Pradesh and Karnataka.
How long will it take to receive my order?
It depends on the location. You can select the shipping methods before processing to checkout.
Can I track my order?
Absolutely! You’ll receive a mail once your order is shipped.
What payment methods are accepted?
What payment methods are accepted?
We accept UPI, debit/credit cards, net banking, wallet.
Who handles the warranty process?
Warranty claims must be handled directly by the customer through the authorized service centers of the respective brands.
Do I need to return the product to GG Nexus for warranty?
No. We do not handle warranty returns or replacements. Customers must contact the brand’s service center directly.
I lost my invoice. Can I get a copy?
Yes. Contact us to request a digital copy of your invoice for warranty use.
What type of issues are covered under warranty?
Warranty coverage is defined by each brand but usually includes manufacturing defects, hardware malfunctions, or faulty components under normal usage.
Is accidental damage covered?
No. Physical damage, burns, water damage, or mishandling are not covered under standard manufacturer warranty.
Important Notes:
GG Nexus is not responsible for warranty approvals, processing time, or replacement delays.
Warranty is a direct agreement between the customer and the product manufacturer.
Ensure proper product registration (if applicable) after purchase.
